Contact Us

Let’s make life with pets easier

PITEET customer care

Need help choosing a cat tree, checking an order, or finding the right fit? Tell us what you need and a real person will get back to you.

[email protected]
Monday–Friday, 9 AM–6 PM (GMT+8)

A quick route to the right answer.

What can we help with?

Product guidance

Share your space, pet, or routine and we can point you toward a suitable product.

Order support

We can help with order changes, payment questions, and delivery updates.

Shipping updates

Need a tracking check? Send your order number and we will investigate.

Returns & care

We will explain the return window and the next steps for an eligible item.

Send us a note

Questions about a product, an order, or choosing the right fit? Our team replies Monday–Friday, 9 AM–6 PM (GMT+8).

Prefer a quick answer?

SUPPORT NOTES

Shipping, returns, payments, and order timing are covered in our FAQs. If your question is specific to your pet or space, email us and we will help.
Read the FAQs